Jun 20 2014

When Product Reviews Go Wrong

So, today is the final day I have (deadline, if you will) to review a product I was approved for with a promotion on Tomoson.com. The problem is, I never got it. I imagine this won’t be the last time, but it certainly is a first. In an effort to still do my best to publish a review, I’m bringing you this post.

I was chosen to review an app for my smartphone, the issue is, I couldn’t get it downloaded. At first, I tried both my phone and my tablet, but then gave up attempting to just contact the company via the promotional site’s mail relay and request help.
It says “I’m having trouble using your download to get this app onto any of my devices. Is there any other way to get the download to work?” sent on 06/02/14

Then, when I got no response, attempted the download again to my android phone, still had issues, contacted them again. (again, click the image to zoom in)
This one reads “Hello, I’m still trying to reach you in need of assistance. I’ve been unable to download this app for review. Thank you.” sent on 06/12/14

And still, no response. I have to say, overall I’m disappointed with this product. Not because it is a bad product, but because I didn’t receive any support in my reviewing experience. Here’s a basic screenshot of what the app is supposed to look like.
It seems like an app that would’ve come in handy for me, but it certainly didn’t.

It’s a notepad app that is supposed to simply function better than a pre-downloaded app for the phone. In this picture, it’s shown using an android phone. I did attempt to download on both my own android phone as well as my iPad. Neither worked. So, if the app comes out into the google play store or the apple app store, I will get it if it’s free and try it out. But for now, I’m very dissatisfied.

(The following disclaimer is required for this review, but not completely accurate. I received one or more of the products mentioned above for free using Tomoson.com. Regardless, I only recommend products or services I use personally and believe will be good for my readers.)

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